Live Chat is a helpful tool for discussing the product and asking general questions.
Emailing info@alphamegaflower is a great way to seek out assistance. You will receive a timely response from a representative ready to help!
Pricing: If the product you’re looking to purchase is normally $99.95 and you’ve found this item for $49.95, that is a red flag. All authorized retailers will sell our products for no less than the price listed on our website.
UPC Code: The majority of Grenco Science products will have a bar code with a UPC Code on the back. If the box in which your product came in doesn’t have this, please call the Customer Service line to discuss the authenticity of the purchase.
Pen(s) wrapped inside of the box: If you notice that the pen(s) are wrapped individually in cellophane INSIDE of the box, then the product is probably inauthentic.
LED light: Unless you have an Artist or Charity Series product that displays a different LED light than the standard blue (for example: the Huf Original microG has a green LED light and the Claw Money Original microG has a pink LED light) the product is counterfeit.
These are the main points to look for, but if you’d like to discuss the matter in further detail, please contact the Customer Service Department directly.
NOTE: For accounting and inventory purposes, orders that are left unpaid after 24 hours will be CANCELLED, and you’ll have to submitted another order into our system.
Also, drivers typically ring the bell when the drop the package off.
If you have any further questions please contact our Customer Service Department, which is available Monday through Sunday